The Heritage Chamber of Commerce ("Heritage," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit heritagechamber.org (the "Website"), use our member portal and business directory, register for events, or otherwise interact with us online, and how we use, share, and protect that information.
By using the Website, you agree to the practices described in this policy.
Information We Collect
Information you provide to us
- Contact and inquiry forms — your name, email address, phone number, organization, the topic of your inquiry, and your message.
- Membership — information you submit when you apply for, renew, or manage a membership, such as your name, title, organization, business address, industry, number of employees, and billing contact. Membership sign-up and account management are handled through our member portal.
- Business directory profiles — the business information that members choose to publish in the Heritage Business Directory, such as business name, description, services, categories, logo, website, social profiles, phone, email, and address.
- Event registrations — attendee name, organization, contact details, and any accessibility or dietary accommodations you choose to share.
- Newsletter subscriptions — your email address and, optionally, your name and areas of interest.
- Communications — information you share when you email us, call us, or participate in surveys, committees, or programs.
Information collected automatically
- Usage and device information — such as browser type, device type, operating system, pages visited, referring pages, and the date and time of your visit.
- Cookies and similar technologies — small files that help the Website function, remember your preferences, and, if enabled, help us understand how the Website is used. See "Cookies and Analytics" below.
- Server logs — IP address and technical information recorded by our hosting provider to keep the Website secure and working properly.
How We Use Information
We use the information we collect to:
- respond to your inquiries and route them to the right person;
- process membership applications, renewals, and payments, and manage member benefits;
- publish and maintain member directory profiles;
- register you for events and programs and send related confirmations and updates;
- send newsletters and announcements you have subscribed to;
- improve the Website, our programs, and the member experience;
- protect the security and integrity of the Website and prevent fraud or abuse; and
- comply with legal obligations.
Payments
Membership, event, and sponsorship payments are processed by third-party payment and billing providers. Heritage does not store full payment card numbers on the Website. Payment information you provide is subject to the privacy and security practices of those providers.
How We Share Information
We do not sell, trade, or rent your personal information. We share information only as described below:
- Service providers — organizations that help us operate the Website and our programs, such as hosting, email delivery, customer-relationship management, billing and payment processing, event registration, and analytics providers. They may use the information only to provide services to Heritage.
- Business directory — information a member chooses to publish in the directory is publicly visible by design.
- Event partners — we share attendee contact information with an event sponsor or co-host only when you give permission at registration.
- Aggregated information — we may share aggregated or de-identified information (for example, the number of attendees at a program) that does not identify you.
- Legal and safety reasons — when required by law, to respond to legal process, or to protect the rights, property, or safety of Heritage, our members, or others.
- Organizational changes — in connection with a merger, reorganization, or similar change, subject to this policy.
Cookies and Analytics
We use cookies that are necessary for the Website to function. You can also block or delete cookies through your browser settings; some parts of the Website may not work properly without them.
Your Choices
- Email — you can unsubscribe from newsletters at any time using the link in any email we send.
- Directory profile — members can update or remove their public profile information through the member portal, or by contacting us.
- Access, correction, and deletion — you may ask us to access, correct, or delete personal information we hold about you by contacting us at the address below. We may need to keep certain information to meet legal, accounting, or membership-record obligations.
Data Retention
We keep personal information for as long as needed for the purposes described in this policy — for example, for the duration of a membership and a reasonable period afterward for records and legal obligations — and then delete or de-identify it.
How We Protect Information
We use appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction, including encrypted connections (HTTPS) across the Website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
The Website is intended for business owners, professionals, and organizations. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Third-Party Links and Embedded Content
The Website may link to or embed content from other websites and services, such as video platforms, podcast players, maps, event registration platforms, and social networks. Those services have their own privacy practices, and we encourage you to review them.
Visitors Outside the United States
Heritage is based in Florida, United States, and the Website is operated from the United States. If you visit from another country, your information will be processed in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Website after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or would like to make a request about your information, please contact us: